Refund Policy

Effective Date: 20 Feb, 2026

This Refund Policy explains how refunds, cancellations, and billing issues are handled by Cloud8USA.

1. Subscription Cancellations

You may cancel your subscription at any time through your account dashboard or by contacting:
support@cloud8usa.com

Cancellation stops future billing. It does not automatically refund previous payments.

2. Refund Window

Cloud8USA may offer refunds within 30 days of the original purchase if:

• the service was not used significantly;
• the request is made in good faith;
• the account has not violated our Terms of Service or Acceptable Use Policy.

Refund requests after 30 days are generally not eligible.

3. Non-Refundable Cases

Refunds may be denied if:

• the account violated our Acceptable Use Policy;
• the account was used for abuse, fraud, piracy, malware, or illegal activity;
• the customer used substantial storage or bandwidth;
• the request is related to a completed billing period;
• the subscription was already cancelled after the renewal date;
• there is evidence of chargeback abuse or payment fraud.

4. Annual Plans

Annual plan refunds may be considered within30 days of purchase or renewal.

After this period, annual plans are generally non-refundable unless required by law.

5. Failed Payments

If payment fails, your account may be restricted or suspended until payment is completed.

6. Chargebacks

If you file a chargeback without contacting us first, we may suspend your account while the dispute is reviewed.

We encourage customers to contact support@cloud8usa.com before filing a payment dispute.

7. How to Request a Refund

Email:
support@cloud8usa.com

Include:

• your account email;
• payment date;
• reason for the refund request;
• transaction ID if available.

8. Processing Time

Approved refunds are usually processed within 5 to 10 business days, depending on the payment provider and bank.